Terms of service

These terms form an agreement between ValoPal and the organisation that subscribes to the service ("Operator"). By creating an account, signing an order form, or using ValoPal at a stand, the Operator accepts these terms. The person accepting them confirms they are authorised to bind the Operator.

ValoPal is software for running a valet stand: creating a digital ticket for a vehicle, issuing the guest a web-based pass, recording key hand-offs and parking locations, capturing condition photographs, taking or recording payment, and giving managers a verified record of what happened on a shift.

We may improve or change features over time. We will not remove a materially important feature during a paid term without notice to the Operator.

• The Operator is responsible for who it invites, what role it gives them, and removing access when a staff member leaves.
• PINs are personal to a staff member and must not be shared. Actions taken under a PIN are attributed to that staff member.
• The Operator must tell us promptly if it believes an account or device has been compromised.
• Manager overrides are recorded with a reason. The Operator is responsible for the accuracy of reasons its staff supply.

• Obtain any guest consent required by law before collecting a guest's information or photographing a vehicle, and make our guest terms available to guests at drop-off.
• Post the notices your jurisdiction, property or insurer requires at the stand, including any limitation of liability for the vehicle.
• Supply accurate rates, tip presets, payment methods and retention settings, and keep them current.
• Use the service lawfully, and not to record information you have no right to collect.
• Train staff to take honest photographs and to write accurate notes.

Fees are charged per location, per month, at the price published on our pricing page or set out in an order form. Subscriptions renew monthly unless cancelled. Fees are payable in advance and are non-refundable except where required by law.

Optional text messaging is billed at cost as used. Card processing fees are charged by Stripe under Stripe's own terms. Prices exclude taxes; the Operator is responsible for any sales, use or similar taxes other than taxes on our income.

Card payments made by guests are processed by Stripe, Inc. under Stripe's own terms and privacy policy, using Stripe's hosted checkout. Card details are entered on Stripe's systems and are not stored by ValoPal. Settlement, chargebacks, disputes and payout timing are matters between the Operator and Stripe. We pass through payment status so it can be recorded on the ticket.

ValoPal is a records and workflow system. ValoPal is not a party to the valet contract between the Operator and the guest.

• We do not operate a parking facility.
• We do not take custody, possession or control of any vehicle or key.
• We do not park, move, retrieve or secure vehicles.
• We do not provide insurance, a bond, or a guarantee of any kind in respect of a vehicle.
• We do not inspect vehicles. Photographs and AI findings are records, not inspections.

• Do not attempt to access another operator's data, or to circumvent tenant, guest-link or role boundaries.
• Do not probe, scan or load-test the service without written permission; report vulnerabilities to security@valopal.ai instead.
• Do not falsify records, backdate entries, or use manager overrides to conceal what happened on a shift.
• Do not resell or white-label the service without a written agreement.
• Do not upload unlawful content or photographs taken without a lawful basis.

The Operator owns its data: tickets, photographs, staff records, payment records and reporting derived from them. The Operator grants ValoPal a limited, non-exclusive licence to host, process, transmit and display that data for the purpose of operating the service, providing support, and meeting legal obligations.

We may use aggregated, de-identified information that cannot reasonably be linked to the Operator, a guest or a vehicle to improve the service. This does not include vehicle photographs, which we do not use to train or improve models.

Where ValoPal handles personal information contained in Operator data, it does so only on the Operator's instructions, as the Operator's processor and, under United States state privacy laws, as its service provider. We do not sell that information and do not use it for our own purposes beyond providing and supporting the service.

Our subprocessors page is the agreed mechanism for notifying changes to subprocessors. We will notify the Operator's account contact and update that page before a new or replacement subprocessor begins processing personal information, so the Operator has an opportunity to object.

We will assist the Operator, at the Operator's reasonable request, in responding to data-subject requests it receives about guests or staff, including locating, correcting, exporting or deleting records held in the service.

Each party will keep the other's non-public information confidential, use it only to perform this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law — in which case the recipient will give notice where legally permitted.

We aim to keep the service available continuously and to make maintenance unobtrusive, but we do not currently offer a contractual uptime commitment or service credits. The attendant app is designed to keep working through a loss of connectivity and to sync when the connection returns.

Support is by email at hello@valopal.ai during business hours, with faster response for issues that stop a stand from operating. We will tell you honestly what our current response expectations are rather than promise a target we cannot meet.

The service is provided "as is" and "as available". To the fullest extent permitted by law, ValoPal disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that AI findings will be accurate or complete, or that the record will be sufficient to resolve any particular dispute.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill. ValoPal's total aggregate liability under this agreement will not exceed the fees paid by the Operator in the twelve months before the event giving rise to the claim.

Carve-out, stated explicitly: ValoPal is not liable for loss of, theft of, or damage to any vehicle, its contents, or its keys, or for any personal injury arising from valet operations. Those risks sit with the Operator and its insurers, as ValoPal does not take custody of vehicles or operate the facility.

The Operator will defend and indemnify ValoPal against claims arising from its valet operations, from vehicle loss, theft, damage or injury, from its failure to obtain guest consent or post required notices, from inaccurate rates or records supplied by its staff, and from its unlawful use of the service. ValoPal will defend and indemnify the Operator against third-party claims that the service itself infringes intellectual property rights.

The agreement runs month to month per location unless an order form says otherwise. Either party may terminate for convenience at the end of a billing period, or immediately for material breach that is not cured within 30 days of notice.

After termination the Operator may export its data for a period stated in the order form. After that we delete Operator data on our normal schedule, except where retention is required by law or where data has been de-identified. On request during that window we will confirm deletion in writing.

Governing law and venue will be stated here once counsel has confirmed them.

We may update these terms. The version number and date at the top of this page change when we do, and we will notify the Operator's account contact of material changes at least 30 days before they take effect for a renewing subscription. Continued use after that date is acceptance of the updated terms.